Refund Policy | TextCard.net
At TextCard.net, we strive to provide the best experience for our users. We understand that circumstances may change and you may need to request a refund. Please read our refund policy carefully before making a purchase.
1. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- Time Limit: Refund requests must be submitted within 3 days of purchase.
- Credit Usage: If you have already started using the Purchased Credits (including those distributed monthly with your subscription or bought as top-ups), you are not eligible for a refund, regardless of the time elapsed.
Pro Tip: Credits are consumed in the following order: Bonus (Sign-up Bonus) -> Free Weekly (Weekly Credits for everyone) -> Purchased (Monthly Subscription/Top-up Credits). You are only eligible for a refund if your purchased credits remain untouched.
2. How to Request a Refund
If you meet the eligibility criteria, please follow these steps:
- Contact Us: Email our support team at [email protected].
- Provide Details: Include your account details, order number, date of purchase, and the reason for your refund request.
- Timely Submission: Ensure your request is sent within 3 days of your purchase.
3. Processing Your Refund
Once received, we will review your request and notify you of the outcome.
- Approval: If approved, your refund will be processed back to your original payment method.
- Transaction Fees: Please note that a transaction fee of up to 6% of the original payment amount may be deducted from the refund (charged by payment processors).
If you have any questions regarding fees or the process, please reach out to [email protected].
4. Changes to This Policy
We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we recommend checking it periodically.